|Local Collection (Swindon Branch)||1-2 hours.||Free|
|Free Shipping||Same Day Before 3PM||Free on orders over £30|
|Hermes Recorded Delivery||Same Day Before 3PM||£3.65|
|Royal Mail 1st Class Recorded||Same Day Before 3PM||£4.55|
|Royal Mail Special Delivery||Same Day Before 3PM||£8.95|
*If an item is returned to us by your local customs office we can provide a refund minus any postage costs incurred by ourselves. If an item is seized by your local customs office this will be the responsibility of the customer to resolve the issue.
Order cut-off for all delivery services is 3pm (UK time). Orders placed after 3pm will be treated, for the purposes of delivery, as having been placed the next working day We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements.
Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 3pm on Friday will not be processed until Monday.
The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.
If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
We ship internationally, and a large portion of our orders are sent to Europe. Please choose your geographical zone when checking out, we ship all international orders via airmail, should you require clarification or wish to choose a different method for your order please contact us. Trackable services are available at checkout.
Insurance – PLEASE READ
Our free delivery on overs over £30 are sent 2nd class singed for and is insured to a value of £50 if your order is over this amount we recommend using Royal Mail Special Delivery.
All our free flat rate and Signed For services are insured up to the value of £50. We recommend choosing the Special Delivery option for all orders over £50 as this covers goods up to £500 and is guaranteed next working day delivery.
We can only refund/replace goods up to the value of £50 if the free flat rate or Royal Mail Signed for option is chosen.
If your order has not arrived within 5 working days (UK orders) and 14 working days (non-UK orders) please contact us quoting your order number in all correspondence.